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Advice and Support Manager

Post: Advice and Support Manager
Location:  Hybrid / Home based with travel throughout Scotland, including regular travel to our HQ in Edinburgh
Salary: £40,000
Hours: Full-time (35 hours per week)
Contract: Permanent
Reports to: Deputy Director of National Services
Closing date: 14th April 2024

How to apply

Apply on our BreatheHR portal by completing the online application with your CV and cover letter by 14th April 2024.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated, so please don’t delay your application to avoid any disappointment.

Apply on BreathHR website

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years of experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

We are determined to be the leading source of information, advice and guidance on mental health and mental illness in Scotland. We want to make sure that everyone has the information and advice they need to make the right decisions for themselves and their families.

About the role

The role of the Advice and Support Manager is instrumental in ensuring that we can do this and that the information, emotional support and advice we provide to people is consistent, accessible and of high quality.

This role will oversee all operational aspects of the service and will lead and coach the Advice and Support Service team to deliver a flexible and person-centred service. This will involve creating, maintaining and developing policies and procedures to allow for the efficient, compliant and safe running of the service.

The Advice and Support Manager will also ensure the team’s performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this.

Additionally, they shape the strategic direction, develop partnerships, including MHUK, and promote the service. This role involves setting up monitoring systems, manipulating data, and producing reports to evidence impact. They collaborate with the Fundraising Team and National Services Manager to secure funding.

Who are we looking for?

This role would suit someone who is creative, adaptable and enjoys leading and motivating a team. You will have a sound understanding of the issues experienced by people with lived experience of mental illness and mental health problems. You will enjoy adapting services to meet the needs of people accessing the services and be confident in managing and leading change.

We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a “Happy to Talk Flexible” employer.

If you are passionate about enabling Change Mental Health to deliver a valuable service to the Scottish community and feel your profile matches this role’s criteria, we want to hear from you!


  • Professional development, including funded opportunities.
  • A generous 37 days’ holiday.
  • A 35-hour working week, enhanced sick pay & season ticket loan.
  • A great work life balance with flexible and blended working environment.
  • 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.
  • Enhanced sick pay and leave entitlements
  • Paid Mental Wellbeing Days
  • Cycle to Work Scheme
  • Blue Light discount card


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