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Nora’s story: emotional support and tangible relief

At 77, Nora, facing isolation, anxiety and family crises, found vital support from Advice and Support service. From listening ear to financial relief, we helped her enjoy life again.

Nora, a 77-year-old, reached out feeling isolated. Nora had been diagnosed with anxiety, was on the strongest dose of her medication and felt like her condition was getting worse.

Coping with her son-in-law’s recent suicide after suffering from PTSD for many years and her daughter’s cancer diagnosis, Nora longed for support to enjoy her final years. Unable to drive, she faced barriers to connection.

The Advice and Support service team gave Nora a crucial space to share her struggles. Ensuring she felt valued, we offered a listening ear, emotional support and a platform to talk about herself and her needs without feeling guilty, giving validation and understanding. We spent quality time understanding her needs to understand the areas requiring the most support.

Our team directed Nora to Age Scotland’s befriending services to address her isolation, enabling connections through a friendship line for those over 50. Additionally, we identified local day centre services and connected her to CrossReach for various activities matching her interests.

To strengthen Nora’s network, we recommended Vibrant Communities, which is run by the local council. We also provided her with a directory of local counseling services specifically tailored for families dealing with cancer. A support directory gave Nora insights into additional assistance in her local area.

Recognising Nora’s financial strain, especially on energy bills, we scheduled her with our experienced advisers. Conducting a benefit check, we ensured that she received the correct benefits. However, amidst the cost-of-living crisis, Nora was really struggling to manage. Therefore, we applied for an energy grant from the Home Heating Support Fund and a clothing grant from a local charity. We secured £900 for energy debts and £200 for essential clothing.

Nora expressed immense gratitude, saying:

“I really appreciate your help. Thank you for helping me; I am now able to keep warm.”

Nora’s case highlights the profound impact of support offered by services like Advice and Support, providing tangible relief and access to vital resources needed to enjoy life despite difficult experiences and mental illness.


Our Advice and Support Service is open Monday to Friday, 10 am to 4 pm, where advisers can signpost you to local support that most fits your needs, including our own Change Mental Health services. We offer initial advice on money worries and help to deal with emergencies.

Contact 0808 8010 515, email us at or fill out the enquiry form on the Advice and Support Service page.

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