Compliments, comments & complaints

To help us continually improve our services, we welcome compliments, comments and complaints. These may come from people who access our services, their friends or family, volunteers, stakeholders, members and former members of Change Mental Health or members of the public. All of these can be received verbally, by phone, email, in writing, or here on our website.

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compliments

We always welcome compliments about the service we provide. You can have a direct conversation with a member of our team, you can write to us, you can fill in the form above, or you can contact us by phone or email.

comments

If you have a suggestion to improve our service, or want to know about a service you appreciated, you can speak to us further by contacting Change Mental Health or filling in the web form above.

complaints

Complaint information will be handled in a sensitive way, informing only those who need to know. All data will be handled sensitively and protected in accordance with GDPR. Your complaint can be logged with a Change Mental Health staff member or on the form on this page.

Complaints will be escalated through:

Service/Locality/Area Manager
Director of Services, Director of Operations or CEO
CEO, or Board of Trustees if relates to CEO

A copy of our Complaints Policy is available by contacting our Advice and Support Service.

More information about our complaints procedure can be found in the downloadable Compliments, Comments and Complaints leaflet at the bottom of this page.

more info

We have a whistleblowing disclosure process if you wish to divulge anything in relation to Change Mental Health. If you do, please contact our Whistleblowing line or phone 0131 662 4359.

Complaints can be sent to Care Inspectorate regarding our registered services through email or on their website.