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Six things you should know about Suicide Bereavement Service

We know that one in ten people who lose a loved one to suicide may make an attempt on their own life.
Suicide Bereavement Service team

We launched a new pilot project to support people bereaved by suicide, which is currently being trialled by Change Mental Health in the Highlands and in partnership with Penumbra Mental Health who are delivering the service in Ayrshire and Arran.

Lara Van de Peer manages the service in the Highlands and Argyll & Bute and has outlined six things you should know about the Suicide Bereavement Service on its one-year anniversary.

Every journey is different

Every grief journey is different, uniquely complex, and deeply personal.

Referrals into our service come from a variety of places, perhaps most notably the emergency services for the most recent deaths. Both Penumbra and Change Mental Health share an NHS email inbox and both teams support each other to provide the service across the two pilot areas.

The first call counts

When a family is referred to the service, they receive their first call within 24-hours.
What happens on the first call is very much led by the person that we speak to. For many the shock of suicide is simply too difficult to comprehend to start with, especially if it’s only a matter of hours since the bereavement.

People are numb, it’s just about us letting them know we’re there for them. Understandably, at times, we barely register in their mind.

For others everything can come out in that first call, because it’s a release. They realise that there is someone safe to talk to, who will listen with compassion.

There are often expectations about grief that don’t match reality, and at times our initial contact is about reassuring people we’re here and that their pain, guilt, anger and everything else they feel is normal.

Taking time

We aim to schedule a support call within seven days of our initial contact, whether that’s by telephone, video call, or a text.

Our trained practitioners provide compassionate support, but fundamentally this is about listening.

The term is “person-centred”. It’s about building trust, listening more than talking, and providing the right words at the right time.

We’re here to support people for as long as we are needed, because learning to live with what has happened can take a long time; yes, there are steps forward – but also backwards, too, and that’s alright.

Less practical, more emotional support

When the service was set up, we envisaged supporting people to manage some of the practical issues that need to be addressed when someone dies by suicide. That may be registering the death, planning a funeral, or speaking to the Procurator Fiscal.

But it’s turned out that we don’t really provide a lot of practical support. Reasons for this vary, but it’s been a consistent finding across both pilot areas. What is really important, is emotional support. Someone being there to listen to all the questions you can be left with after you lose someone to suicide; someone to say things to that you don’t feel able to share with family or friends… that normalisation is so important. It’s reassuring.

Emotional support is not counselling

We’re able to offer the type of support that is not available elsewhere.  We can provide support immediately after a suicide to help people navigate the hugely complex emotions they are facing.

Few, if any, counselling or psychotherapy services are available until at least six months after someone is bereaved.

After a period of time, we can refer someone to counselling if it’s agreed that a counselling approach is preferred, or we can signpost on to peer support services. Our service can also work hand in hand with others.

Importantly, when people are being supported by our service, they will have the same person alongside them on their grief journey providing much needed continuity.

We’re developing new resources

Our teams also work collaboratively to identify solutions to challenges.

Although every person coming into the service has a different story, there can be similar themes and sharing these with other team members can help us to gain knowledge and understanding.

Where we see patterns, our practitioners look to create resources. We’ve been developing toolkits to help people manage their sleep, and use meditation or mindfulness to relax.


The phone number for the Suicide Bereavement Support Service is free and confidential. Leave a message on 0800 4714768 and we will respond within 24 hours.

Do you want to know more about the service?

Contact Lara today.

If you or someone you know is struggling with their mental health or feeling suicidal, please don’t hesitate to ask for help by contacting your GP, NHS24 on 111, Samaritans on 116 123 or Breathing Space on 0800 83 58 87.

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