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Michelle’s story: Burnout and what it taught me

Michelle shares her experience of burnout, the pressures that led to it and how recovery helped her understand rest, boundaries and self-worth.
women hiding her hace unable to talk about stress and burnout and someone holding her hand

I was always known as a person who ‘got things done’, both at work and my personal life. Being that person mattered to me and became part of my identity. People relied on me and I was the one who stepped in when things needed sorted. 

I still see myself that way, but that side of me took up so much of who I was, that I didn’t notice how much I was carrying. 

Before burnout, I was working as a festival manager. It was a busy, high-pressure role that demanded constant focus and energy. Before that, I worked 12-hour shifts, rotating between two days and two nights, constantly disrupting my body clock while also running my own festival. It was a lot, but I thought it was necessary.  

Gradually, I started to struggle. Something wasn’t right, but I couldn’t work out what it was. I felt low and anxious, and at times my body felt so heavy that I didn’t know what to do with it. There was a sense of being constantly out of control. 

Luckily, I had two amazing friends I could be honest with. When I told them how I was feeling, they encouraged me to go to the doctor. Being given that permission brought relief and the realisation that I knew I needed help, but I didn’t want to admit it.

hard conversations about burnout 

When I went to my GP, I mostly described the physical symptoms: exhaustion, heaviness and anxiety. I don’t remember using the word “stress”. For my GP, it was enough and he signed me off work due to stress. I was surprised. 

I was also worried. My employer only offered statutory sick pay, which wouldn’t last long. I told him I couldn’t afford to take time off. He was understanding but also told me that this was important and if there was any way to make it work financially, I should try. 

I went home and worked out a plan. It meant I could take four weeks off if I applied for the Employment and Support Allowance and sold some unneeded items. It wasn’t ideal, but I knew he was right and that I needed time to recover. 

The hardest part was telling my boss. I cried silently at my desk for a week, trying to build up the courage to speak to her. Each day I told myself I would do it, but I couldn’t follow through. 

Letting her down felt unbearable. We were six weeks away from the first festival of the year. I couldn’t see how I could step away without disappointing the team and impacting the event. 

By then, I had already been looking for other jobs as I knew this role was placing constant pressure on me. Later that week, I received an offer for another job. It was a big step down and would make my financial situation more difficult, but on balance, I knew it was what I had to do. 

That weekend, I emailed my sick note and handed in my notice. I still worked that week because I felt guilty. On my last day, I explained why the decision felt so sudden: I had been embarrassed. 

She was understanding and said I would always be welcome back. 

burnout recovery:
what changed for me
 

For a long time, I didn’t want to call it burnout. I feared stigma and worried people would think I was weak. I found it easier to say I had experienced a breakdown. 

“Recovery began with understanding that it had been building for years. Working three jobs, including night shifts, the pandemic, losing my dad, chronic sciatica and debt all had an impact. I wasn’t really looking after myself and just kept pushing through, believing that was what I was supposed to do.

“Accepting that burnout wasn’t failure but a sign that something needed to change took time. It also took me two years to feel more comfortable saying it was burnout.”

I’ve been slowly rebuilding, finding an identity that is about more than fixing things and understanding that rest is not unproductive or lazy. I now receive low-cost therapy through a university service, learning to recognise overwhelm and how to do something about it instead of sitting quietly and hoping everything would be OK. 

None of this would have been possible without the people who helped me along the way. My friends who told me to see a doctor, others who have experienced burnout, and colleagues who understand the importance of good mental health have all helped me.  

moving forward 

It’s still a journey, and I’m still learning. My experiences didn’t change how much I care about my work or helping others. The difference is the understanding that looking after myself must come first. 

Burnout didn’t take away who I am. It showed me I can be capable and hardworking while resting, asking for help and prioritising mental health. I’m learning that strength isn’t pushing through alone – it’s knowing when to stop, speak up and step back. 

contact

No one should have to choose between their wellbeing and their financial stability. 

If you’re struggling with your mental health and worried about money, support is available. 

Our National Advice and Support Service can help you and people you care for with mental health concerns and money worries. 

We can link and signpost you to relevant local and national support, including our own Change Mental Health services, as well as supporting with debt, grants and benefits. 

The service is open Monday to Friday, 10am to 4pm (closed for lunch between 12.30pm to 1.30pm). Contact 0808 8010 515, email advice@changemh.org or fill in the form on the service webpage. 

For full details about the service, visit the National Advice and Support Service webpage. 

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