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Preventing burnout: Strategies, stories and solutions for healthier workplaces

 Explore burnout’s impact through personal stories, the fears associated with relapse and practical prevention strategies to promote wellbeing in the workplace. 

burnout prevention, burnout at work, work stress

The World Health Organization (WHO) describes burnout as an ‘occupational phenomenon’. It is a state of physical, mental and emotional exhaustion. Despite growing awareness and media coverage in recent years, it’s not classified as a medical or mental health condition. Instead, it’s a syndrome: a collection of symptoms or signs associated with a specific cause. 

According to Mental Health UK’s Burnout Report, 92% of adults in Scotland reported experiencing high or extreme levels of stress in the past year (89.5% for the whole UK). However, only one in five workers in the UK took time off due to poor mental health caused by stress or pressure.  

As the name suggests, burnout is a slow fade with symptoms gradually worsening. ‘Habitual burnout’ is when it happens over time, where people will try to push through a cycle of exhaustion and hoping that the next month will be better. But before they know it, they’ve reached a point of complete physical and emotional depletion where no amount of rest seems to help.  

A colleague from Change Mental Health, who has personally dealt with burnout but still finds it difficult to talk about, reflected on their experience: “I lost myself. Looking back, it’s hard to recognise who I was. It happened so slowly that it’s hard to say when it even started. Was it that job or the one before?” 

Diagnosing burnout can be tricky. Many symptoms overlap with other conditions like depression or anxiety. Typically, burnout is characterised by feelings of energy depletion, growing cynicism or detachment from work and reduced professional efficacy. If not addressed, it can wreak havoc on personal and professional lives alike.  

high achievers and burnout 

Ironically, burnout often affects high achievers or those who ‘thrive on stress’. Driven by a sense of responsibility, ambition and dedication, these are people who push themselves relentlessly. They set high standards, thrive on challenges and work long hours to meet their goals.  

But while their motivation may seem unstoppable, their determined pursuit of success can lead them to overcommit, neglect self-care and push through stress without acknowledging the toll it’s taking. Their tenacity to succeed can become the very thing that leads to emotional and physical exhaustion. 

Many may not realise they’re experiencing burnout, confusing it with stress and assuming it will pass. However, while burnout can be caused by stress, it isn’t the same as stress. Stress tends to be short-term. While it may impact your sleep, energy and emotions, you can still engage in the activity that is causing it. But unlike regular tiredness, burnout is often persistent and unshakeable. Reflecting on their personal experience with burnout, that colleague shared: 

“I kept it together at work – nobody would have known. At one point, I thought I had high-functioning anxiety or that it was just part of my personality because I liked working.”

It is a common misconception that burnout only affects those in high pressure or senior roles. Anyone can experience it. The signs are often hidden beneath the surface. At the same time, you feel so detached and demotivated that it affects motivation, concentration and physical wellbeing, making it hard to function at work or in daily life. 

recovery and prevention 

Recovery from burnout varies from person to person. For some, it may take weeks. For others, months or even longer. In severe cases, recovery can extend beyond a year.   

Effective recovery often involves a combination of rest, self-care and professional help, such as counselling or therapy. Importantly, the workplace should promote a supportive environment, as organisational changes can also help prevent burnout from recurring or occurring in the first place.  

Preventing burnout is a shared responsibility. Both individuals and organisations must take proactive steps to create healthier work environments. Acknowledging the signs of burnout early, encouraging breaks, setting boundaries and promoting mental wellbeing are key to maintaining a balanced work-life dynamic.  

For many, the process of recovery also involves a deep reflection on when burnout truly began. Often, it can be surprising to realise how long symptoms were present before they became overwhelming.

“During recovery, I realised that I had symptoms that were developing from as young as when I was a teenager and doing my exams. Every month, I’d think, ‘I just need to get through this month, the next will be better,’ until I found myself crying multiple times every day. The smallest thing would tip me over the edge.’

“I was constantly exhausted, but the feeling of disconnect was what I found the most isolating.

experience shared by one of our colleagues 

the fear of relapse 

One often overlooked aspect of burnout is the lingering fear of relapse. After recovering, many individuals feel heightened anxiety whenever they face stress, worrying that it could spiral back into burnout. This fear is valid, but it can also be managed with the right approach and support from the employer.  

The stigma around burnout can make it difficult to share personal experiences, especially if others minimise the struggle or fail to recognise it as a real issue. Reflecting on their recovery journey, another colleague recalled the challenges of opening up about their struggle: 

“It took me months to admit to anyone that I was struggling. Sadly, when I confided in a colleague that I had experienced burnout, they dismissed me. For them, being in a junior role meant I couldn’t have burnout.” 

Burnout often goes unaddressed due to workplace culture. The fear of admitting vulnerability can force people into silence, preventing them from seeking help when they need it most. Klaudia shared a similar experience from her previous management role in hospitality:  

“Working in hospitality management wasn’t bad, but the long hours, constant pressure, and lack of staff, took a toll. 10 years ago, nobody talked about mental health at work. I remember sitting in the cleaning cupboard for an hour, crying, but I couldn’t admit that the stress was breaking me.”

What can we do? 

Preventing burnout requires a shift in how we approach mental health and wellbeing both individually and in the workplace. Rather than waiting until we’re overwhelmed, we need to be proactive. Open conversations about workload, mental health and personal limits are needed, as is creating work environment where people feel safe discussing their challenges without fear of judgement. 

Start by reaching out to colleagues. Sharing experiences and checking in with each other can make a huge difference. Many of us have a wealth of lived experience to utilise and learn from.  

Don’t hesitate to ask your Human Resources (HR) team about available support services, such as wellness programmes or mental health initiatives. Many employers offer resources like Employee Assistance Programmes (EAP), which can provide holistic support such as counselling and practical advice to help manage stress and mental wellbeing. 

our commitment to supporting employee wellbeing 

According to Mental Health UK’s Burnout Report, half of UK working adults report a lack of concrete plans to identify and address burnout, leaving people without essential workplace support. 

Change Mental Health offers a variety of workplace mental health training programmes designed to help organisations understand and manage mental health more effectively. These training sessions empower staff to recognise the early signs of burnout, manage stress and promote an open dialogue about mental health in the workplace. By equipping managers and employees with the right tools and knowledge, workplaces can create environments where mental health is prioritised. 

This article has been made possible thanks to the expertise of Sarah Noon, HR Officer at Change Mental Health.

support

Our Advice and Support Service is open Monday to Friday, 10am to 4pm (closed for lunch between 12.30pm and 1.30pm), where advisers can signpost you to local support that most fits your needs, including our Change Mental Health services. We offer initial advice on money worries and help to deal with emergencies.

Contact 0808 8010 515, email us at advice@changemh.org or fill out the enquiry form on the Advice and Support Service page.

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