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Grace’s story: enabling connections for recovery and carer support

Grace’s family found crucial support in addressing her sister’s challenges through our service, leading to recovery and improved wellbeing for the entire family. 

Change Mental Health’s Advice and Support Service provides critical support to those dealing with various emotional and financial challenges, including substance use, difficult family situations and poor mental health. It connects people with essential resources and extends care to their families, guiding them through recovery and overall wellbeing.

When Grace reached out to our Advice and Support Service, she searched for support for her sister, who lives in a rural area outside Inverness. Grace was concerned about her sister’s wellbeing and shared that her sister had experienced abusive relationships, struggled with alcohol and substance dependency, and was dealing with ongoing mental health issues, including paranoia. Her sister was isolated and in desperate need of support and community but could not reach out for help.

Grace and her parents, also living outside Inverness, felt lost and unsure about available resources. They were worried and didn’t know where to turn. This sense of helplessness was taking a toll on the entire family, as they could not provide the support her sister needed.

Our team put together a comprehensive list of local and national support services to fit Grace’s sister’s needs. This included contacts for Befriending Highlands and Nature for Health walks, after learning about her sister’s love for the outdoors and her dog. We also provided details on counselling, domestic abuse survivor support and substance use services. Our goal was to ensure she had access to various resources to support her recovery and improve her quality of life.

Grace was incredibly grateful. She wrote to us:

“I just wanted to thank you so much for taking the time to source and send me the information last night. I really appreciate the effort you put into our behalf. It was so comprehensively laid out that I could forward it to my mum.” 

Knowing that her sister would have access to the right support services was a massive relief for Grace and her family.

Join the 100 Challenge to support people like Grace! Do 100 of any activity that helps you and your mental health over July while raising £100 for Change Mental Health.

Your 100 challenge will help us change attitudes, fight stigma and ensure that everyone has access to the support they need, when they need it and in a way which works best for them.

Carer Support

During our email exchanges, it became evident that Grace and her family also faced difficulties. Their emotional, logistical and financial burden as carers was immense yet overlooked. Carers often experience poorer physical and mental health because of their caring role and often neglect their physical health, which can lead to further health issues. Recognising this, we extended our support to them, providing information on help for carers available in the area, including our Carer Support service. Grace was deeply touched, remarking: 

 “We never expected you to consider us as well, thank you for giving us support options as well – it’s nice to be noticed.”

For those like Grace and her sister who find themselves lost in the complexity of their circumstances, our service is invaluable. 

Our Advice and Support Service often receives similar requests from families and professionals. Weekly, we handle 3 to 8 enquiries from people like Grace, seeking to help loved ones or clients before they reach crisis point. By providing clear, accessible, and relevant information, we help them support their loved ones in finding their way back to safety, better health and community.  This proactive approach can make a significant difference in preventing crises and promoting long-term recovery. 

Grace’s story highlights our Advice and Support Service’s vital role in connecting people with the resources they need to lead healthier, safer lives.


Our Advice and Support Service is open Monday to Friday, 10 am to 4 pm, where advisers can signpost you to local support that most fits your needs, including our own Change Mental Health services. We offer initial advice on money worries and help to deal with emergencies.

Contact 0808 8010 515, email us at or fill out the enquiry form on the Advice and Support Service page.


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